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Delivery & Returns FAQs

Delivery

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Delivery costs are dependent on your location, delivery costs will be calculated at checkout - Standard UK delivery is charged at £4.95. Delivery is free for all UK orders over £40 (excludes special UK areas). We also offer a guaranteed next working day delivery service for UK customers, this is charged at £7.95. To see a full list of delivery charges, please click here. 

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Your order will be delivered in 1-5 working days. We typically dispatch orders the next working day. In the unlikely event that there is an issue with your order, you will be contacted by email or phone.

*Due to the Coronavirus (COVID-19) outbreak, please allow a little longer for us to fulfil and delivery your orders. This also applies to collect in-store orders. We apologise for any inconvenience this may cause but we hope you understand our reasoning. 

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Yes, we offer a guaranteed next working day delivery service for all orders placed before 1pm. Please note, this is not a service we can provide over the weekend or during busy sale times. This service is charged at £7.95.

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Yes, you can collect your online order for free at either our Selby or Melton Mowbray stores. You’ll be notified once your order is ready to collect. Please do not arrive to collect your order before you have been notified. Please allow 1-5 working days for this.