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Returns & Exchanges

Shop with the peace of mind that items can be returned to us within 28 days of receiving them if they are unsuitable.

Our Returns Policy

  • You can return or exchange products bought online or in store if unsuitable within 28 days of receiving them. Sale items or reduced items must be returned within 14 days. 
  • All product returns/exchanges are at the cost of the customer unless we have sent the wrong item or it is faulty.
  • Please package your item carefully to prevent it being damaged in transit.
  • Refunds will be processed within 14 days of us receiving the items back.
  • We offer a convenient returns service with our courier. This is at the cost of the sender but is often more cost effective for larger/heavier items, call us on 01757 633950 to arrange.

Collect+ £5.00

This service is for returns only and is a charge of £5, which will be deducted from your total refund amount once we have received the item.

Simply book in your return online at

A returns label will be emailed to you to print off. Please package your item securely, enclose a completed R&R Country returns form, then take the parcel to your nearest Collect+ point

Please note: the maximum size for returning a parcel using Collect+ is 60cm x 50cm x 50cm and 10KG. If you need to return any larger items, please contact us to arrange a collection with DPD.

DPD Collection £8.00

The £8 fee will be deducted from your total refund amount once we have received the item. Please call us on 01757 633950 or email us at to book your collection. Collections can be arranged for any week day, from an address to suit you. DPD will text or email you on the day with an hour collection slot. This service should only be used when returning items for a refund, if they are too large to be returned on the Collect+ service. If you wish to exchange any items please contact us directly.

DPD Swapit £8.00

This service can be used if you wish to exchange an item. DPD will collect the original item, and deliver the item it has been exchanged for, at the same time. Swapits can be arranged for any week day, from an address to suit you. DPD will text or email you on the day with an hour swapit window. Please call us on 01757 633950 to arrange this. We will require payment for this service at the time of booking.

Organising your own return

If you choose to organise your own return of items we advise that you obtain certificate of postage with adequate insurance as we are unable to compensate for return parcels that are lost or damaged in transit. Should you wish to return an item, please complete this form to advise us of the return. 

Please note: If you are returning an item for an exchange, you will be charged the standard £4.95 delivery fee (UK mainland only, see our Delivery Page for more postal charges) for the new item to be posted out. We will contact you to make this payment. Alternatively, you may wish to use the DPD Swapit service.

Our returns address is:

R&R Country Ltd
Hull Road
North Yorkshire

Saddle Returns

We offer a convenient return or exchange service on all saddles purchased.

Visit our help page for the full returns policy.

Returning Instore

Alternatively you may return your goods to one of our stores within 28 days, please bring your invoice with you in order to receive a refund or exchange.

Quality of your Goods

If you are unsatisfied with the quality of your goods or think an item may have a fault please contact us as soon as possible after receiving your goods via email: or phone 01757 633950.

If an item is being returned due to it being faulty, R&R Country will refund the postage costs incurred for returning the item. Please be aware of this when returning items. We do advise to contact us first about your goods before returning them to us.

Why do we need your goods to be clean?

Repairs & Returns

Due to the health hazard and hygienic problems involved with horse and rider clothing and allied products is it regretted that we are unable to service or handle any equipment unless it is clean and dry.

(Health & safety work act 1974)

Please note: Goods must be cleaned before we will inspect them. If your item is returned to us without being cleaned, we will charge to post the item back out to you.


Please note that although every effort is made to ensure images used on our website match the product, due to different monitor/screen calibrations, colours may vary from actual product colours shown on your computer or device.